Refund Policy

The planned effective date of this revised policy is October 19, 2026. Please refer to the guidance below for the current refund request and processing procedure. New contracts or change transactions are subject to these terms only after the actual terms have been disclosed and any required separate consent procedures have been completed. Existing contracts and renewals on the same terms retain their original consent, price, service period and refund commitments. Adverse changes to an existing contract apply only after the agreed notice period and required consent procedures have been satisfied. Rights already acquired and refunds already completed are not reduced retroactively. Statutory rights prevail regardless of the policy version. Changes to the request and processing procedure do not reduce existing refund commitments or rights already acquired.

A monthly purchase provides31 days and an annual purchase365 days from successful payment. A new purchase funded with transferred paid value receives its stated new period. An annual Pro-to-Premium upgrade for the remaining term preserves that paid term. Trials and applied time extensions may move the start of paid service and the next charge date; these are shown before purchase.

The purchase amount includes new money paid and paid value transferred from an earlier contract. Discounts follow their promised scope and conditions. Previously used discounts are not retrospectively charged at the regular price.

Canceling automatic renewal in My Page stops the next charge, including a scheduled plan change. An already paid period remains available until it ends. Canceling renewal alone does not immediately refund it.

During an initial free trial, cancellation stops the trial immediately, stores the unused trial time, and prevents the first paid charge. During a payment-failure grace period, it immediately stops grace access and retries. If annual Pro time was preserved during a Premium trial, that paid Pro time resumes with automatic renewal canceled. The applicable effects are shown before confirmation.

To request immediate termination and a refund for an ordinary personal reason, leave a request message in the Payment category of Contact Us. An administrator verifies the relevant payment, service period and settlement amount and processes the request. Once payment cancellation succeeds, the relevant paid service ends and automatic billing stops. Submitting an inquiry alone does not trigger an automatic refund.

A question about prices or policy does not end service. If a clear request to end service and receive a refund was already submitted, settlement uses the earliest valid request time; later confirmation or processing does not add charged usage. Statutory withdrawal, company-responsibility, payment-error, and disputed requests can also be submitted online. Legally effective declarations retain their effect. Administrator review or processing does not restart any statutory refund deadline.

For an ordinary personal-reason termination where statutory withdrawal, an initial no-penalty rule, company responsibility, or another exception does not apply, both monthly and annual contracts refund the actual contract price less proportionate used value and10% of the remaining service charge. Annual usage is not repriced at the regular monthly price.

Paid service intervals are combined before counting completed hours. Remaining minutes and seconds are excluded from the usage charge. A standard31-day month is744 hours and a365-day year is8,760 hours. Only the final refund is rounded once to whole Korean won: below0.5 won rounds down and0.5 won or more rounds up. Actual request times and legal deadlines are not rounded down to hours.

Applicable statutory withdrawal and refund rights take priority. The withdrawal period and its starting point depend on facts such as delivery of the contract and commencement of service. All rights are not excluded simply because seven days have passed since payment. Unused statutory withdrawal, undelivered divisible service, nonconforming supply, company responsibility, and other exceptions are handled under the applicable law and contract. The ordinary10% termination deduction does not apply to statutory withdrawal.

Purchases covered by an initial no-penalty rule have no additional10% deduction. The covered purchase, period, and starting point are explained for the transaction. Already supplied service is deducted only from that purchase and only where legal requirements for allocation of the price, evidence of supply, and required disclosures are met. A new purchase funded with transferred paid value uses its entire purchase price. More favorable statutory refund rights take priority.

Unused paid balance remaining after settlement is automatically applied to the next purchase or payment and may be refunded on request. A10% deduction already applied in an earlier settlement is not charged again. Refunding only unused balance leaves the current separately purchased service period in place.

A new purchase is settled using the sum of transferred paid value and new money. The same value cannot be refunded as both balance and purchase price. Free coupons and trial time are separate from money-funded paid balance. A balance refund does not require registering another card or making another purchase.

A new monthly Premium purchase funded entirely with balance still requires a valid registered card and explicit automatic-renewal consent. The card charge is zero if balance covers the purchase, and the new31-day period begins. Later cancellation of renewal keeps that purchased period and stops the next charge.

Monthly Pro-to-monthly Premium, monthly Pro-to-annual Premium or annual Pro, and monthly Premium-to-annual Premium changes apply all remaining paid value to the new purchase without a10% change deduction. Success starts a new31-day month or365-day year. Transferred old time is not separately issued again. A confirmed payment failure preserves the previous service and value.

For a monthly Pro-to-monthly Premium change with unused Premium introductory trial time, registration makes no charge and the remaining trial is supplied first. Existing Pro paid time and value are preserved during the trial. The new31-day period starts when the first paid purchase succeeds after the trial.

A new monthly Premium purchase from monthly Pro with renewal canceled resumes automatic renewal only with explicit consent and successful payment. Failure preserves the previous cancellation state. A refund of the new purchase uses transferred value plus new money and does not automatically restore the earlier Pro period.

This upgrade preserves the remaining paid term and charges only the additional price for that term. On success, Premium applies for that remaining time, without a new365-day grant. The change itself has no10% deduction. A Pro-only discount does not automatically transfer to Premium: the actual remaining Pro purchase value is recognized against the applicable Premium price. Discounts promised to cover Premium are honored.

Ending all paid service settles the original Pro and additional Premium components separately according to their supplied value and applicable initial or ordinary rules. Ending only the additional component settles and refunds that component, preserving the remaining original Pro term and renewal state. This does not impose a Pro termination deduction. Statutory rights apply to each component.

A scheduled Premium-to-Pro change keeps the current Premium period and applied coupon time. Pro begins only after a successful Pro payment when that time ends. Scheduling alone does not immediately end or refund current service. Canceling automatic renewal also stops the scheduled next charge.

Annual Pro-to-monthly Pro and annual Premium-to-monthly Premium changes offer a choice on the site: switch after expiry, or immediately settle/refund the annual contract and make a new monthly purchase. Immediate settlement follows the applicable ordinary, statutory, initial, or company-responsibility rule, and the new31-day period starts on successful monthly payment. A confirmed failure of a new annual Pro-to-monthly Pro payment preserves the original annual plan, expiry, and renewal/cancellation state without refunding or deducting the annual contract. An unresolved external payment is shown as processing.

Annual Pro-to-monthly Premium uses settled annual value for a new monthly purchase and stores any excess paid balance. Customers wanting immediate monthly Premium-to-monthly Pro can contact support to choose a change after expiry or settlement/refund followed by a new purchase. A new purchase is not a condition of an independent refund right.

Pro and Premium each have a total initial trial allowance of14 days, shared across monthly and annual cycles of that plan. Registering a card and consenting to automatic renewal starts that plan's remaining trial immediately without charging the subscription price. If continued, the first actual successful charge after the trial starts the stated paid period. Canceling during the trial stops that first charge, so there is no paid amount to refund, trial usage fee, or10% deduction.

Unused trial time is stored for its plan and resumes after card registration and renewal consent for the same plan. Registration does not issue another14 days. Using Pro for three trial days then starting the first Premium trial stores11 Pro days and starts14 Premium days. Stopping after five Premium days retains nine Premium days and the stored11 Pro days. Free trial use is not retrospectively charged. Existing refund rules and statutory rights apply after actual paid charging.

Starting a14-day Premium trial with275 paid annual Pro days remaining preserves all275 paid days. Registration has no additional charge. The Premium price difference for those275 days is charged when the trial ends. Success starts275 paid Premium days from that time; a new annual term is purchased only at the next renewal. If nine Premium trial days remain, the first difference charge is due after nine days.

Canceling renewal after three trial days stops Premium immediately and stores11 trial days. The275 paid Pro days resume with the next automatic charge canceled. This renewal cancellation alone does not refund Pro; a separate request to end Pro immediately and receive a refund follows existing settlement rules. Actual trial use moves the original expiry and renewal dates.

With valid consent and renewal still enabled, a confirmed temporary failure allows at most three attempts: at the original due time and24 and48 hours later. Each failure is notified, and grace lasts at most72 hours from the original due time. Success stops remaining retries and starts paid time from actual approval. Failures do not extend grace, and free grace is not charged retrospectively. Errors requiring a different card do not trigger repeated attempts on the same card.

If renewed conversion consent is required, charging is blocked and the changed amount, date and conditions are disclosed. Confirmed free benefits continue until their applicable end. Missing consent is not treated as a failed payment that creates additional free grace.

When free benefits end without the new paid conversion, preserved paid time resumes under an existing Pro contract. Its valid renewal state is preserved, subject to customer cancellation and any required consent block. Without an existing paid contract, paid service does not begin when free benefits end. Later consent uses the actual remaining time and payment conditions disclosed then.

If a Premium trial's difference charge fails while annual Pro time is preserved, paid Pro time remains preserved during grace. Success starts the preserved Premium term from approval. Final failure at72 hours ends Premium grace and restores remaining paid Pro time with its original renewal state. Customer cancellation during grace immediately stops retries and Premium grace, resumes remaining Pro time, and stops future renewal. An unresolved approval is reconciled without duplicate charging and is shown as awaiting confirmation.

When a refund ends the associated paid service, unused payer-only coupons linked to that payment also end under the conditions disclosed beforehand. This is not automatically applied to a balance-only refund that leaves current service in place. Plan-specific initial trial time and independent promotional coupons follow their own retention/storage conditions; benefits are not all forfeited together.

The company normally processes cancellation/refund immediately. Where checks are needed, the necessary company action is taken within at most three business days of the earliest valid request, without moving the starting point to internal approval. Card statements normally reflect the cancellation in three to four business days after company cancellation, subject to the card issuer.

Processing, partially processed, and cancellation-confirmed statuses are distinguished. A technical card-cancellation restriction does not remove a statutory refund right; the appropriate payment method is explained. An unconfirmed transaction is not shown as canceled.

• ·If abuse is confirmed, including chargeback abuse, account sharing or selling, or unauthorized distribution of reports or analysis content, refunds may be restricted and the subscription may be immediately suspended.
• ·If damage occurs due to abuse, the company may take civil and criminal legal action, including criminal complaint if necessary.
• ·Copying, distributing, selling, or externally sharing reports and analysis content without permission may violate copyright law and trade secret protections, and the company may take necessary legal action including damages claims.